Returns & Refunds

RETURNS POLICY :

 

We accept refunds if you change your mind or want to exchange for a different size/style.

 

Refunds are available on items that have been bought in standard sizes, without any customisations. 

 

No refunds for bespoke orders sorry!

 

Please email info@euphoric-threads.com to notify Laura of the refund, and your item must be sent back within 14 days.

 

Please make sure you put a note in your parcel stating your name :) order number and reason for return. Buyer pays postage and is responsible for the item until it is returned.

(We understand postage times vary from country to country, so just make sure your item is sent within 14 days, the arrival does not need to be within this time if you are returning from abroad.)

 

RETURN ITEMS UNWORN.

 

We are not a high street store, we make everything to order, for you.

If you return a piece to us that shows any signs or scents of being worn, for example has deodorant marks or perfume on, we cannot sell this to another customer and we will not be able to refund your item. All pieces are thoroughly checked before being sent out to you. Please be careful when trying things on.

 

You can send your orders to the below address, but please note that this address is for postal returns only:

 

Laura Griffith - Euphoric Threads

14, Lilac Cottage, Swyre,

Dorchester, Dorset, UK

DT29DN 

 

 

Free UK shipping is sent second class recorded, or you can choose to pay for 1st class recorded which will get your items to you quicker.

 

Special Delivery is Next Day (making/processing time of 1-3 days) and fully Insured. International orders are sent regular airmail or tracked shipping depending on what the customer selects at the checkout. It is recommended that you choose tracked shipping, as standard airmail is not insured if it is lost or damaged.

 

Euphoric Threads does not cover the cost of any additional postage, or refund any shipping charges if products are not right, or if you have purchased the wrong size. This also includes any customs or tax charges.

 

If you are returning an item from outside the EU you need to state that it is a return or it may be charged customs on arrival, which we will not be responsible for.

If you have any questions, please email info@euphoric-threads.com and we will be happy to help.